March 20, 2025 Business and Customers 0 Comments Remember Names Using the Rule of Three Estimated reading time: 3 minutes When I worked in the hospitality industry, we encouraged employees to use the guest’s name. It makes the interaction ... Read More
August 27, 2024 advice about your coworkers 0 Comments my coworker won’t use women’s names — Ask a Manager A reader writes: This is a weird low-stakes thing. I work in a small government office and we have a guy working here who’s ... Read More
June 26, 2024 advice about your boss 0 Comments do I have to refuse to use first names because my manager won’t? — Ask a Manager A reader writes: I just started with a new organization three months ago. I was hired to lead a newly-formed team. In case it ... Read More