Staff Technical Program Manager, IT

Job Description


About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity: 

Flexport’s IT organization is​ looking for a passionate, results oriented Senior Technical Program Manager with solid technology understanding. In this role you will manage the delivery of a variety of projects of various and nature in a diverse environment with multiple stakeholders and multiple resource pools, to enable IT functions/processes throughout the business.

You must be able to initiate and manage programs and dependencies via solid understanding of the IT objectives and the related IT Infrastructure and Platform Service technologies, communicate clearly among stakeholders and team members, and have a consistent track record of delivery. You are proactive in creating program vision and roadmap, developing and following through on project plans, identifying program/project headwinds, facilitating resolutions, and can handle multiple competing priorities in a fast-paced environment. You are able to curate and present relevant data and articulate extremely complex technical dependencies to facilitate informed decision making during escalations. You drive the definition of work planning and execution tracking processes and the underlying tooling support enabling progress visibility and reporting. 

You will:


  • 8-11+ years of project management experience leading large-scale information technology programs and projects, including requesting / securing approval to start projects through project closeout
  • 8-11+ years of experience of implementing technology solutions in a hypergrowth environment
  • Mastery of both theoretical and practical aspects of project management including tools and techniques (e.g., project planning, risk/issue management, governance, cost/benefit analysis, project change controls)
  • Risk exposure assessment and mitigation
  • Developing and managing budgets across multiple projects
  • Ability to facilitate working sessions with large, cross-functional teams (business, technical)
  • Ability to manage multiple projects concurrently
  • Raise the bar in the organization by being a role model in identifying issues, owning and implementing improvements proactively. Mentors individuals and teams in best practices for planning and execution.
  • Able to intelligently and succinctly articulate the significance of the challenges we are facing, and understands how projects within the sub-portfolio will alleviate these issues
  • Exceptional and adaptive written and oral communication skills, including ability to communicate effectively with all levels of personnel from the business, IT leadership and frontline staff.
  • Manage and maintain project backlogs and ensure forward momentum with project execution.Support the team by setting up Kanban and run SCRUM standups, monitoring burn down charts, and coordinating retrospectives.
  • Creative, self-confident, and flexible

You should have:  
  • Ability to travel throughout the US, Europe and APAC as needed.
  • Understanding of IT Infrastructure, office builds, Identity and Access, SaaS, and user endpoint management. 
  • Understanding of the interdependencies between IT systems and solutions
  • Ability to identify the different stakeholders and engage them in a timely manner during the design and implementation.
  • Ability to manage multiple IT projects.
  • Strong understanding of Agile methods and practices through multiple teams (Scrum and Kanban).
  • Experience with planning and collaboration tools such as Jira and Confluence Wiki.
  • A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Preferred Skills:

  • Certification in PMI or Agile
  • Strong experience with engineering practices

Worried about not having any logistics experience? 

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.