Operational Data & Analytics Analyst

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

This role is part of the End-user and Technical Operations organization. Our mission is to deliver world-class operational support of all systems, services, devices, and tools used by Disney employees and end users – including the Help Desk and day-to-day operations for end-user support, data centers, databases, application operations, incident and problem management, and the network operations center. The Analyst will create operational analytics across Disney’s technology ecosystem, maximizing technology availability.

Responsibilities

• Work closely with operations, engineering, and development resources to set up monitoring and dashboards for critical technology services
• Create visualizations and analytics to help detect and report on service anomalies and availability trends
• Build operational intelligence dashboards, self-service tools, and reports that analyze and present data associated with Disney Technical Operations and overall IT Service Delivery for Enterprise Technology
• Engage with Operations teams to capture requirements, influence decision making, and create service health tools and reporting
• Provide coverage on ad-hoc analysis from diverse partners and champion automation needs over time
• Protect business and operational service-level agreements with dashboards for monitoring technology service health, troubleshoot alerts, and perform root cause analysis
• Reduce mean time to repair (MTTR) with real-time event correlation, automated incident prioritization, and integrations with IT service management (ITSM) and orchestration tools
• Use advanced analytics like anomaly detection, adaptive thresholding, and predictive health scores to monitor key performance indicator data and prevent issues.

Qualifications

• At least 1 year of experience using data visualization tools like Power BI/Fabric/ Tableau
• At least 1 year of experience in a business analytics, data science program, business intelligence, or related role
• Basic skills in data science toolsets & scripting such as Python

Preferred Qualifications

• Experience with the application of advanced analytics techniques (data mining, data visualization, statistical analysis, machine learning) on large-scale, high-dimensional data to help drive operational excellence and technology health.
• Snowflake integration experience

Education

• Bachelor’s degree required. Information Technology or other STEM majors preferred.

var jobInfo = { category: ‘Technology’, location: ‘Lake Buena Vista, Florida, United States’, req: ‘10051980’, }
About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc. , which is part of a business we call The Walt Disney Company (Corporate) .

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.