Housekeeping Manager – The Blake

As the Housekeeping Manager of The Blake, you lead the housekeeping team and operations at The Blake, one of New Mexico’s extraordinary hotels and an extension the legendary hospitality provided by our founders. You seek solutions and results that create a high-performing, safe conscious work environment. You manage a team that’s passionate about delivering a unique and unpretentious experience to guests of The Blake. You contribute to the team’s professionalism and performance and consciously engage with your staff members, who efficiently accomplish a combination of cleaning duties to maintain a safe, clean and orderly property for guests and staff. As the Housekeeping Manager for The Blake, you will carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Lead a team of supervisors and staff to provide an extraordinary guest experience
• Communicate with guests and staff in a professional, warm and genuine manner
• Ensure a safe working environment for all team members by instituting a comprehensive safety plan.
• Schedule staff that is fiscally responsible and in-line with budget
• Order supplies and maintain clean working environment.
• Build relationships with guests that encourage comments and feedback. Respond to guest questions in a professional and punctual manner.
• Work closely with other operations managers on the delivery of hotel operations
• Attend and conduct regular pre-shift team meetings and hotel team meetings.
• Attend property development meetings and provide input for future operations
• Support operations team daily in a hands-on approach to teamwork
• Maintain adequate par levels of linen, terry and other supplies
• Lead team-wide trainings
• Reliable attendance on all scheduled workdays
• Other duties as assigned

Personal Skills:

• Open, honest and effective communication in order to build trust among guests and fellow team members.
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Demonstrate effective problem-solving skills in guest and staff resolution.
• Come to work well-groomed and aware of own personal hygiene.
• Provide a guest experience that exceeds the guest’s expectations.
• Ability to accept criticism and opportunities gracefully and humbly for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
• Complete all assigned tasks by the General Manager in a timely manner.

Qualifications/Knowledge:

• Highly detail-oriented.
• Able to accurately follow verbal and written instructions.
• Possess a valid driver’s license
• At least two years of experience in hospitality, preferably managing a housekeeping team
• Knowledge of Microsoft office, basic typing skills and computer knowledge.
• Fluent in verbal and written English, other language skills preferred
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holidays and Peak days. TSVI is in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Frequently lifting up to twenty-five pounds and occasionally lifting up to fifty to seventy-five pounds. Sitting approximately 25% of the work-time. Frequent walking, reaching and bending. This position requires individuals to be out in winter conditions 10%-20% of work time in Fall and Winter.

Background Check:

Positions dealing with children, of safety – sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: Yes