How to Avoid or Resolve Client and Small Business Problems

No matter how careful you are, you can’t always avoid problems with your clients or your small business.

With clients, they might hear what they want to hear and that’s why education, documentation, and follow up are critical.

We have documents and tools to be proactive and preemptive like proposals, agreements and contracts.

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We also have save-the-day scripts that work great when a client has conveniently forgotten what you said and now wants to claim what you did or taught them ‘isn’t working’.

We also have a waiver of responsibility that gets most clients back on board with why they trusted you in the first place. (Hint: In the years I worked with job seekers only one signed it and had me butcher their resume based on a ‘friend’s’ advice.)

But what about if you just can’t come to an agreement?

Recently there was a discussion in the CDI community from someone who issued a refund and that brought up a lot of varying thoughts.

While we all dread that moment, sometimes a refund is necessary to protect your brand or peace of mind.

But in the post comments, member Melissa Kelley shared her anti-defamation agreement to be signed before a refund is issued.

That’s just brilliant and so I reached out and received permission to add it to the samples in our library.

All those items are really worth checking out to have in your toolbox!

But, let’s go a few steps further in avoiding or resolving client and small business problems….

What about just overall save-the-day planning for your business?

That’s where the meaty lesson, Disaster-Proof Your Small Business, comes in.

Let’s face it, emergencies can and do happen.

But, you can minimize them and even avoid many with some planning.

This lesson is a MUST for anyone making a living from their own services, products, and programs.

We also have other resources and tools from the COVID era. Let us never experience that again, but there are still valuable resources because self-employment can be rife with times of uncertainty.

Then, what about scams?

They’re out their impacting your clients and thus impacting opinions and trust in our industry.

Luckily, we’ve got a growing body of resources there to for your client education, awareness, and marketing.

Need personalized help avoiding or resolving client or small business problems?

A powerful component of your association membership is support!

Are you taking advantage of all the ways you can get supported by your colleagues? 

They’re always readily available on your Member Dashboard, but here’s a quick links list:

If you need more, then business consulting or a CDI course may be your next step!

CDI is here to help you avoid and resolve your client and small business problems!

We’re always adding to our resources as things change and emerge.

If you’re looking for something else or have something to share in these areas, send us an email to info@nullcareerdirectors.com.