Workplace conflicts are common and can impact the entire team in various ways. They can stop productivity and split the team into two. But they can also be good if they are handled perfectly and the right boundaries are set in advance.
If you want to de-escalate conflicts at work with communication skills, here’s how you can do it:
Empower Yourself And Your Team By Setting The Correct Parameters For The Specific Conflict
This will provide a clear roadmap for resolution and prevent the conflict from escalating further.
Many people perceive that conflicts should be avoided at all costs, given their negative impacts. However, it is essential to correct these notions, as certain conflicts can bring positive outcomes if clear parameters are in place to resolve them peacefully. By discussing these parameters with your team, you can help them see that conflicts, when managed effectively, can lead to growth and improved relationships.
Don’t React Immediately
If you are involved in the conflict, chances are you would automatically try to defend yourself rather than stop first to reflect on how the conflict can be resolved. But, it is best to resist the urge to argue against the other party and hear them out. Ask questions and try working out a solution to resolve the disagreement. You can also distance yourself from the other party to clear your mind and reflect before trying to resolve the conflict.
If you are asked to mediate, listen to both sides before offering a solution.
Resolve Conflicts Outside The Work Environment
Resolving conflicts outside the work environment can provide a neutral ground, reduce the emotional intensity of the situation, and allow for more open and constructive communication. This will reduce problems from deepening the conflict and allow parties to clear their minds.
You can also de-escalate the conflict via phone calls, email, or video conference. Make sure to pick the right channel to match the preferences of all parties.
Speak Clearly
When de-escalating a situation, it is best to speak clearly once you have all the facts and have cleared your mind. Focus on providing the facts instead of just focusing on opinions. You should also avoid using negative language, such as blaming, accusing, or using derogatory terms, as it can cause miscommunication and further escalation.
Work Together For A Solution
Once both parties have spoken, the next step to de-escalate the situation is working together to find a solution. Brainstorm with the help of a mediator and be flexible when making a compromise. Being able to collaborate on a solution will show that you are committed to resolving it and making sure all parties get a fair solution.
Follow Up
It is best to follow up with the other party, or both parties in case you are the mediating party, to see if the conflict is officially resolved. Following up will also show that you are committed to keeping your relationship with your team positive despite your differences.
When conflicts occur in your workplace, don’t let them impact your team before you step in. Resolve it as fast as possible and utilise your communication skills. This will keep everyone calm and prevent you from being a part of the problem.
For more communication skills, check out these articles:
6 Effective Strategies in Overcoming Communication Barriers @ Work
3 Tips For More Effective Communication Through Writing
Communication Tips For Designers And Their Clients
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